faq

Frequently Asked Questions

Petso

Can I export my pet's data if I decide to stop using Petso?

Yes. Petso allows you to export your pet's data securely. You can download it in a standardized format and transfer it to other systems or keep it for your personal records.

How do I get started with Petso?

Simply download the Petso app from your preferred app store, create an account, and set up your pet's profile. Follow the intuitive onboarding process to explore all the features. The app guides you step-by-step, ensuring a seamless experience.

How does Decentralized ID or Digital ID (DID) benefit me and my pet?

DID provides a secure and unique digital identity for your pet, enabling trusted interactions without relying on centralized authorities. This means your pet's data remains under your control while being verifiable and shareable with authorized parties. It also reduces the risk of data breaches and unauthorized access.

How can I contact Petso support?

You can reach our support team through the 'Help & Support' section in the app, email us at hello@petso.io or via our official website. Our support team is available 24/7 to assist you with any queries or technical issues.

Can I manage multiple pets on one account?

Yes, Petso allows you to manage profiles for multiple pets under one account. Each pet can have its own dedicated profile, health records, and activity logs, making it easy to keep track of all your pets' needs.

Can I share my pet's information with my vet or pet sitter?

Yes! With Petso, you can securely share specific information of your choice with veterinarians, pet sitters, or other trusted professionals. You control what information is shared and for how long and can revoke access at any time.

Does Petso support reminders for vaccinations and appointments?

Absolutely! Petso comes with a built-in reminder system to alert you about upcoming vaccinations, vet appointments, medication schedules, and other important events.

Is my pet's data secure on Petso?

Absolutely. Petso uses advanced encryption, DID technology, and ZKP protocols to ensure your pet's data remains private, secure, and accessible only to authorized users. Data security is our top priority, and we continuously update our systems to stay ahead of potential vulnerabilities.

What is Petso?

Petso is a digital app designed for pet owners and professionals to securely store, access, manage, share, and transfer pet information. Built on advanced technologies like Decentralized ID (DID), Artificial Intelligence (AI), and Zero Knowledge Proof (ZKP), Petso ensures the highest level of security, privacy, and seamless integration across all its features.

Is Petso suitable for professionals like veterinarians and pet groomers?

Yes. Petso offers tailored features and a complimentary POS, linked to the user Petso app for pet professionals, allowing them to efficiently manage client records, share updates in real-time, securely access pet histories, and provide better care with accurate and up-to-date information.

How does Petso handle data privacy regulations?

Petso complies with global data privacy standards, including GDPR and CCPA. Your data is always handled transparently, and you have full control over how it is used and shared.

What is Zero Knowledge Proof (ZKP) and why is it important?

ZKP allows Petso to verify information without revealing the actual data. For instance, you can prove your pet is vaccinated without sharing sensitive health details. This ensures privacy while maintaining trust. ZKP enhances data confidentiality, especially during transactions or when sharing records with third parties.

What role does Artificial Intelligence (AI) play in Petso?

AI in Petso helps analyze and interpret pet data, offering personalized insights, health recommendations, and proactive alerts based on your pet's activity, health records, and behavioral patterns. AI also streamlines routine tasks, such as scheduling vet appointments and tracking medication schedules.

Is there a cost to use Petso?

Petso offers free, staking and premium plans. The free version includes essential features for a fixed period, while the staking and premium plan unlocks advanced tools, enhanced analytics, and additional storage options.

Petso App

Is Petso available on both iOS and Android?

Yes, Petso is available for download on both iOS and Android platforms. You can find the app on the Apple App Store and Google Play Store.